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How to read the reports.txt and reports.csv file for abuse or spam or bounce?

Flock Suite Support
  • Updated

This article is intended to walk you through the steps to read reports.txt and reports.csv files in a more user-friendly manner. 

 

REPORTS.TXT FILE

A TXT file is a standard text document without any text formatting (e.g., bold), images, different fonts, font sizes, etc.  In order to efficiently read through the unformatted text, we will first convert a .TXT file into an .EML file, which is an archived email that preserves the original HTML formatting and headers. Most mail clients support EML files. In this article, we are going to use Thunderbird as the mail client to read EML files. 

alert-success Thunderbird is a free email application that can be downloaded from here.

 

REPORTS.CSV FILE

Comma Separated Values (CSV) is a text file format that you can use to exchange data from a database between applications. Each line in a Text CSV file represents a record in the database or a row in a spreadsheet. There are different clients that can be employed to open a CSV-files like Excel, Spreadsheet, etc. 

In this article, we are going to use LibreOffice client to open CSV files. 

alert-success LibreOffice is a free email application that can be downloaded from here.

 

tabs  
Windows

Reports.txt

  1. To open an attachment, download the report.txt file and rename the file to report.eml
  2. Once done, select the file, choose “Open with” and select Thunderbird from the Application List.
  3. Read through the EML file like email message with From, To, Date, Subject and Message Text.
  4. Attachments: At the bottom of the display, you'll see a list of attachments.
image-shadow rec.gif

 

Reports.csv

  1. To open an attachment, download the CSV report in your email and choose “Open with” and select LibreOffice from the Application List.
  2. Read through the CSV file to find relevant information about the Sender, Recipient, when an email was sent and it's delivery status. 
image-shadow 3.gif

 
MacOS

Reports.txt

  1. To open an attachment, download the report.txt file and rename the file to report.eml
  2. Once done, select the file, choose “Open with” and select Thunderbird from the Application List.
  3. Read through the EML file like email message with From, To, Date, Subject and Message Text.
  4. Attachments: At the bottom of the display, you'll see a list of attachments.
image-shadow report.gif

 
Reports.csv

  1. To open an attachment, download the CSV report in your email and choose “Open with” and select LibreOffice from the Application List.
  2. Read through the CSV file to find relevant information about the Sender, Recipient, when an email was sent and it's delivery status. 
image-shadow eml123.gif
 

 

alert-success

For multiple complaints, you will find the emails clubbed together in the report.txt file separated by a line identifier. Renaming and opening the .eml file will open only the first complaint email on Thunderbird. If you like to view other emails under the report, please create more .eml files using the different sections.

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