DNS records - why they are important?
An important step in getting your email setup, is setting the right DNS records. MX records (Mail Exchange records) are important DNS records that are required for delivering emails to your email address. MX records help in identifying where emails sent to your email address (and your domain) get routed to. You will not be able to receive emails until your MX records point to the right location.
Click on the section that is relevant to jump directly to know how you can setup your MX records.
If you are not sure which category you fall under, please write to support@flockmail.com in case you need any assistance with configuring these records.
If you do not have a valid registered domain
The first step to setup your email account is to have a valid registered domain. Once you have purchased and verified your domain, setting up your email account is very easy
- If you bought a domain from Hostinger - check here
- If you bought a domain from any other registrar, check here
If you have a valid registered domain
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If you are the admin of your domain, you may proceed with the instructions below. If not, reach out to your domain admin so they can add the required DNS records for your domain |
Scenario 1 : If you bought a hosting package from Hostinger
If you bought your domain from another registrar, you have to update the DNS settings in the registrar's control panel.
Navigate to the domain registrar's website (where you bought your domain from) and edit the DNS details of your domain. You have to add the nameservers below to ensure that your domain can use email properly
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Nameservers to add: |
Once you have changed the nameservers, it could take anywhere between 6-8 hrs for it to take effect, due to DNS Propagation.
Scenario 2: If you directly bought email from Hostinger
If you have purchased email directly from Hostinger and are facing issues receiving emails, read on.
If you bought your domain from another registrar, you have to update the DNS settings in your registrar’s DNS zone.
Click on the domain registrar from where you have bought your domain from the list below for detailed instructions on updating the DNS settings
If your domain is registered with any other registrar, you may follow these steps(or forward them to your webmaster/techie friend)
- Log in to your account on the domain registrar's site.
- Navigate to the DNS / Domain Management Page/ DNS Control Panel in your admin page
- Find the MX Records/ Email Servers/ Email Settings option
- Add OR Replace the following MX records to your domain
- Set the Name/ Host field as either @ or leave it Blank.
- Set the Value/Points to field as mx1.flockmail.com
- Set the Priority field as 10
- Set the TTL value to 1 hour or 3600 seconds.
- Repeat the above steps for all entries in the below table
- Important: If there are existing MX records present, delete them and ensure only the mx record settings below are present
| Priority | Host | Points to | TTL |
| 10 | @ | mx1.flockmail.com | 1 hour/ 3600 seconds |
| 20 | @ | mx2.flockmail.com | 1 hour/ 3600 seconds |
- Also, add the following SPF record to your domain
| Record Type | Host | Value | TTL |
| TXT | @ | v=spf1 include:spf.flockmail.com ~all | 1 hour/ 3600 seconds |
Once you have set the records, it could take anywhere between 6-8 hrs for it to take effect, due to DNS Propagation.
Feel free to knock on our door by writing to us at support@hostinger.com in case you need any assistance with configuring these records.