| alert-success | Note: If you want our support team to help you with setting up your professional email, write to tsosupport@flock.com Please go over the steps below if you want to configure your email on your own. |
Configuring your professional email once you have bought your hosting package from the TSO host is very easy. Follow the steps below or write to tsosupport@flock.com for any questions. Please jump to the section relevant to you, to understand how you can go about setting it up.
Note - if you do not have a valid registered domain, please register your domain to be able to start using your email account
Your domain is not registered
Your domain is registered |
If you have not registered a domain anywhere
If you have not registered the domain for which you have purchased the hosting package, you should do it right away to get your email to start working.
If you register the domain through TSO
If you have just registered a domain from TSO host, please check where your domain's Nameserver records are pointing to. If your Nameserver records point to ns1.tsohost.com and ns2.tsohost.com, your DNS settings will be set by default.
DNS propagation might take between 24 and 72 hours, after which you will be able to use your email. Alternatively, you can also verify the DNS settings for your domain here.
If you register the domain from another registrar
If you are registering your domain from another registrar, you can login to the control panel to make the necessary changes. If you can't find the option, please reach out to your registrar support for assistance.
If your domain's nameservers point to one of the belongs to one of the registrars below, follow the steps in the respective article to set your domain's MX and SPF records
If your domain is registered with any other registrar, you may follow these steps(or forward them to your webmaster/techie friend)
- Log in to your account on the domain registrar's site.
- Navigate to the DNS / Domain Management Page/ DNS Control Panel in your admin page
- Find the MX Records/ Email Servers/ Email Settings option
- Add OR Replace the following MX records to your domain
- Set the Name/ Host field as either @ or leave it Blank.
- Set the Value/Points to field as mx1.flockmail.com
- Set the Priority field as 10
- Set the TTL value to 1 hour or 3600 seconds.
- Repeat the above steps for all entries in the below table
- Important: If there are existing MX records present, delete them and ensure only the mx record settings below are present
| Priority | Host | Points to | TTL |
| 10 | @ | mx1.flockmail.com | 1 hour/ 3600 seconds |
| 20 | @ | mx2.flockmail.com | 1 hour/ 3600 seconds |
- Also, add the following SPF record to your domain
| Record Type | Host | Value | TTL |
| TXT | @ | v=spf1 include:spf.flockmail.com ~all | 1 hour/ 3600 seconds |
Once you have set the records, it could take anywhere between 6-8 hrs for it to take effect, due to DNS Propagation.
You have a valid registered domain
If you have an existing domain with TSO
If you already own a domain from TSO and then went on to set up hosting in that domain, please check where your domain's Nameserver records are pointing to. If your Nameserver records point to ns1.tsohost.com and ns2.tsohost.com, your DNS settings will be set by default. If you are facing issues, feel free to write to tsosupport@flock.com and we will help you out.
Alternatively, you can also verify the DNS settings for your domain here.
If your nameservers are not pointing to ns1.tsohost.com and ns2.tsohost.com and are pointing elsewhere refer to this article for help.
If you registered a domain with TSO during sign up
If you have requested a domain name registration during sign up, your domain will be registered and setup in 24 hours. This is because of the time taken to propagate the DNS settings. If the said window has passed and you are still facing issues, write to tsosupport@flock.com and we will help you out.
If the said window has passed and you are still facing issues, write to tsosupport@flock.com and we will help you out. Alternatively, you can also verify the DNS settings for your domain here.
If your nameservers are not pointing to ns1.tsohost.com and ns2.tsohost.com and are pointing elsewhere refer to this article for help. You can check your domain's Nameservers here
If your domain is not hosted with TSO
If the Nameservers do not point toward ns1.tsodns.com and ns2.tsodns.com, then you will have to check this on "WhoIs" to see where is the Domain DNS located and who the registrar is.
Once you find your registrar, you can login to the control panel to make the necessary changes. If you can't find the option, please reach out to your registrar support for assistance.
Click here to see If your domain's nameservers point to one of the registrars listed above and follow the steps in the respective article to set your domain's MX and SPF records
If you are facing issues, feel free to write to tsosupport@flock.com and we will help you out