To support the delivery of our Services, the Company may engage and use data processors with access to certain Customer Data (each, a "Sub-processor"). This page provides important information about the identity, location, and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Flock Customer Agreement (the "Agreement")
Third Parties
The Company currently uses third-party Sub-processors to provide infrastructure services and to help us provide customer support and email notifications. Prior to engaging any third-party Sub-processor, the Company performs diligence to evaluate their privacy, security and confidentiality practices.
Infrastructure Sub-processors
The Company may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:
| Entity Name | Sub-processing Activities | Entity Country |
| Amazon Web Services, Inc. | Cloud Service Provider | USA |
| Twilio, Inc. | Cloud-based Video Conferencing Service Provider | USA |
Other Sub-processors
The Company may use the following Sub-processors to perform other Service functions:
| Entity Name | Sub-processing Activities | Entity Country |
| Zendesk, Inc. | Cloud-based Customer Support Service | USA |
| SendGrid, Inc. | Cloud-based Email Notification Services | USA |
| Intercom, Inc. | Customer Engagement Platform | USA |
| Pendo.io, Inc | Customer engagement platform | USA |
| Canny Inc | Customer engagement platform | Canada |
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of the Customer's account information on any new Sub-processors to the extent required under the Agreement by updating this document. Please check back for updates.