There can be many different reasons why you are unable to send emails. Below mentioned are a few steps to narrow down what might have happened to an outgoing message.
The email client used to send an email.
If you are facing an outgoing email issue on an email client, we propose you send a test email from FlockMail. If you can successfully send a message there but not from a local mail client, you may verify the specified SMTP settings.
Also, ensure that your computer is connected to the Internet and the client is not offline.
Bounce back email.
Do you receive any bounce back email on sending an email or an error pop up is displayed? If so, check out common email bounce back scenarios for a possible solution.
Email marked as spam.
Verify with the recipient that your message was not marked as spam. To counter your emails to be marked as spam in the future, you may want to limit your email sending frequency.
SPF Fail.
SPF records are used to prevent any mail forgery, email spoofing, etc. by verifying whether the sender is genuine or not.
Please ensure that an SPF record is present on your domain and points to the following FlockMail record-
Hostname: "@"
TXT value: "v=spf1 include:spf.flockmail.com ~all"
TTL: "1800"
Not sure how to setup SPF record? Browse through our DNS configuration article for more help!
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